Question 1

Do customers need to download an app?

Accepted Answer

No. Your customers order directly from your website using their browser on phone or desktop. No app download required.

Question 2

How do payments work?

Accepted Answer

Customers pay securely through your website using credit cards or debit cards. We support Stripe, Square, and Authorize.net payment gateways. Payments go directly to your account.

Question 3

How long does setup take?

Accepted Answer

Most restaurants go live quickly after subscribing. Use the admin dashboard to manage your menu (including bulk catalogue upload), branding, and payment gateway connections. Once you are ready, share your ordering link and start accepting direct online orders.

Question 4

Is there a long-term contract?

Accepted Answer

No long-term contract on the standard $29/month plan. Monthly subscription with cancel-anytime terms — see Pricing and Terms & Conditions for details.

Question 5

Do I need technical skills to use this?

Accepted Answer

No technical skills are required. StoreOrdering is self-service with guided onboarding and an easy admin dashboard to manage orders, menus, pricing, and restaurant settings.

Question 6

What if I already use third-party delivery platforms?

Accepted Answer

Many restaurants continue using third-party delivery marketplaces for discovery while using StoreOrdering for direct orders where they keep 100% of the order revenue.

Question 7

What payment methods can customers use?

Accepted Answer

Customers can securely pay online using debit cards and credit cards through Stripe, Square, or Authorize.net payment gateways.

Question 8

Do you support POS sync?

Accepted Answer

Yes. Currently we support Square POS sync for automatic menu and order synchronization.